Once your Kanal account is created, the next step is to link your Meta (Facebook) infrastructure to our platform to activate the WhatsApp Business API. This process happens in a secure pop-up window managed directly by Meta.
Here are the detailed steps to complete your connection in a few minutes.
From your Kanal dashboard, click the blue "Connect my Meta account" button. A Meta pop-up window opens. Log in with your usual Facebook credentials.
In the pop-up, you need to define where your WhatsApp account will live:
Choose the Business Manager (BM): Select the business portfolio you want to use for your WhatsApp marketing.
Create a new WABA: Select the option to create a new WhatsApp Business Account (WABA). This account will hold your templates and your future campaigns.
Click "Next" to move to the next step.
You now need to define how your account appears to your customers:
Display Name: Enter the name that will appear on your customers' phones. Careful: this name must match your brand.
Category: Choose the category of your business. We generally recommend "Shopping and retail" for e-commerce stores.
Website URL: Check that your website address is correct. It is an important trust signal for Meta.
Click "Confirm".
This is the most sensitive technical step. You need to attach a phone number to the API.
Choosing the number: Enter a clean phone number. This means the number must not have an active account on the WhatsApp app (regular or Business) installed on your smartphone.
Verification method: Select the "Phone call" option.
Click "Confirm".
Meta will now run an identity check by phone call:
You will receive an automated call on the number you entered.
A voice will read out a 6-digit verification code (OTP).
Enter this code in the dedicated field in the Meta pop-up.
Once the code is validated:
Click the last blue confirmation buttons to authorize Kanal to manage your communications.
The Meta window will close automatically and you will be redirected to your Kanal interface.
Your number is now connected. From here you can:
Create your first message templates.
Set up your automations.
Send your first WhatsApp campaigns.
Expert tip: If you do not receive the verification call within 2 minutes, check that your number is not in "Do not disturb" mode and that no anonymous call blocking system is active.
