To use WhatsApp with Kanal, you need a number that is not linked to any existing WhatsApp or WhatsApp Business account. If you do not have one, Kanal can provide a dedicated number directly during onboarding.
Two options at the "Your WhatsApp number" step
This step comes right before you connect your Meta account. You choose between:
Your own number: it must be free, meaning not used on the WhatsApp or WhatsApp Business app. You will then verify it with Meta using a code received by SMS or call.
A dedicated French landline number: provided by Kanal, for €8 excl. VAT per month. It is the simplest option if your number is already used on WhatsApp.
Choose a dedicated number
At the "Your WhatsApp number" step, choose the dedicated number option.
Select your number among the 3 offered.
Pay the subscription by card on the secure payment page (Stripe).
Connect your Meta account. In the Meta window, select your number in one click: it is already verified with Meta, so there is no SMS or call code to receive.
At the billing step, the card saved for the number is reused: you activate your WhatsApp credits in one click, without entering your card again.
Price and commitment
€8 excl. VAT per month, on top of your Kanal subscription and your message credits.
No commitment: the number is billed as long as you are a Kanal customer.
No number available? A "back soon" message appears with a button to notify our support. Click it: our team assigns you a number manually.
Paid for a dedicated number but connected another number by mistake, or want to stop your dedicated number? Contact our support.
For the rest of the setup, see Connect my number: the onboarding steps. To use your own number already active on WhatsApp, see Can I use a number already active on WhatsApp or WhatsApp Business?.