Connecting your Shopify store lets Kanal receive your orders, abandoned checkouts, shipments, customers and products. This data triggers your WhatsApp automations and feeds your campaigns and the AI Agent.
Click your team name, then Settings.
Open Stores, then click Add a store.
Choose Shopify and follow the connection steps: you authorize the Kanal app on your Shopify store.
The store then appears in the list under Settings > Stores.
Automation triggers: Post-purchase (when the order is created, paid or not, cash on delivery included), Abandoned cart and Shipment update. See Understanding Automation Triggers.
Delivery tracking: shipment messages are only sent if the tracking number and the tracking URL are filled in on the Shopify fulfillment.
Campaigns: the Shopify audience source, to target a Shopify customer segment. It only appears if the store is connected.
Products: Kanal syncs your products for the AI Agent and for automation conditions, such as the product filter. See Connect your Shopify data to the AI Agent.
Widget: the Shopify Widget menu appears in Settings > Developers. See How to add the WhatsApp widget on Shopify.
Do you run several stores or several markets? You can connect them to the same Kanal account, on your own:
Click your team name, then Settings > Stores.
Click Add a store and choose Shopify.
Tick the consent checkbox for the additional store fee, then follow the connection steps.
With several stores, the product picker in automation conditions asks you to choose the store.
Two brands attached to the same Meta Business Manager share the same messaging limit.
If you prefer separate Kanal accounts (one team per brand), the same user can belong to several teams and switch between them with Switch team, in the workspace menu.
When your Shopify store is connected, your Kanal subscription can be billed by Shopify. WhatsApp message credits are always paid by card.
Uninstalling the Kanal app from Shopify automatically cancels the subscription billed by Shopify. For the card used for message credits and for your WhatsApp number, contact support.
