1. Go to Themes → Customize
2. On the left, click the apps icon, then select "Kanal Widget"
3. Make sure to update the phone number and use this format "336xxxxxx"
Time to customize: you can change the text, the background, the hook, the colors... Make sure to update these 2 elements:
The username (your brand name)
The avatar (this can be your logo, or the profile photo of someone on your support team)
4. Edit the buttons linked to your automations
Here, you can add up to 3 buttons on the widget. These 3 buttons must be linked to an incoming trigger in a Kanal automation. When your customers click "Hugo", they are redirected to your WhatsApp conversation with a pre-written message containing "Hugo"
How to remove the hook from the widget?
Just delete the text in the "hook" field: this removes the hook that would otherwise trigger automatically.