Workspace settings: time zone, profile and language

Three Settings pages let you tailor Kanal to your team and to yourself: the workspace time zone, your profile and the app language. To open Settings, click your team name in the workspace menu, then Settings.

Workspace time zone

In Settings > General, choose your workspace time zone. This setting applies to the whole team.

• Campaigns are scheduled in a single time zone: Kanal does not send at each contact's local time.

• The time zone used for your statistics is set separately, in Settings > Attribution.

Your profile

In Settings > My profile, edit your name and your personal time zone. These settings only apply to your user account: they change nothing for other team members.

App language

In Settings > Languages, choose the language of the Kanal interface among four languages: French, English, Spanish and German.

This setting only changes the interface language. It does not translate your messages, templates or automations, and there is no language setting at automation level.

Whatever language you choose, two items stay in English:

• the actions of the automation Add an action panel (Send Template, Send Message, Wait time...);

• the AI Agent pages.

To write to your customers in their language, adapt your messages to the country of their phone number, with the Phone number country condition in your automations (Scale plan or higher).