You can change the email address you use to log in to Kanal yourself, for example to switch from a personal Gmail address to your store's business address. The change is secured by a code sent to the new address.
Change your email address
Click your team name, then Settings.
In the Account section, open My profile.
On the Email line, click Edit.
Enter your new email address, then click the button to send the code.
Open the confirmation code email received at the new address and copy the 6-digit code.
In Kanal, paste the code in the confirmation code field, then click Confirm.
Your new address is active immediately: use it the next time you log in.
The code is valid for 1 hour. Until it is entered, your current address stays active. If you cannot find the email, check your spam folder or ask for the code to be resent. You can also cancel the request to abandon the change.
What happens after the change
Your previous address receives an alert email about the change.
Your sessions open on your other devices are closed: log in again with the new address.
The change only applies to your own user account. The other team members keep their address.
Received a code or an alert you did not ask for? If it is a confirmation code, simply ignore the email: nothing changes until the code is entered. If it is an alert about a change you did not make, contact our support right away.