Access your WhatsApp conversations:
In the main menu, click "Inbox".
You will see all your WhatsApp conversations in a unified interface.
Filter and search conversations:
Use the search bar at the top of the inbox to find a specific conversation.
Use the filters (status, assigned agent, contact list) to narrow down your view.
Select and send a template:
Identify a closed conversation (inactive for more than 24 hours).
Click "Send a template".
Choose the right template from the list of approved templates.
Fill in the template's variable fields with the relevant information.
Preview the final message.
Click "Send" to send the template.
Note: Make sure the template content complies with WhatsApp policies and is relevant to the recipient.
How to create a contact list:
Go to the "Contacts" section of your Kanal dashboard.
Click "Create a new list".
Give your list a name (e.g. "VIP customers", "Prospects").
Confirm the creation of the list.
To add contacts to a list:
Select the list you want.
Click "Add contacts".
You can add contacts one by one by entering their details, or in bulk by importing a CSV file.
Use contact lists to organize your communications and target your messages effectively.
Check the centralized inbox regularly to reply quickly to incoming messages.
Use templates to re-engage inactive conversations in a professional, compliant way.
Monitor engagement stats (read rate, replies) to optimize your communication strategy.
