Whether you want to be alerted instantly or receive a daily summary, you can adjust these settings to match how you work.
Access the notification settings
You manage alerts directly from your dashboard:
Click Settings in the left sidebar.
Go to the Notifications section.
There you will find the Email notifications area.
The two types of notifications available
Kanal offers two complementary alert modes to fit your workflow:
1. Real-time alerts
This option is ideal for teams that want maximum responsiveness without keeping the Kanal interface open at all times.
How it works: You receive an email every time a contact sends you a new message.
Anti-spam limit: To avoid cluttering your inbox, Kanal limits sending to one email every 5 minutes at most per conversation.
Activation: Flip the toggle to turn these alerts on or off.
2. Daily recap
This option is perfect for managers who want an overview of support activity without being interrupted during the day.
How it works: You receive a single email each day showing the number of unread conversations.
Why it helps: It makes sure no message gets forgotten and helps you plan how to handle the remaining tickets.
Activation: Flip the toggle based on your preference.
Why set up these notifications?
Success on WhatsApp depends on response speed. But we know that as a merchant, you cannot always be in front of your screen:
Outside business hours: Alerts let you know if something urgent comes up.
AI handoff: If the AI Agent cannot answer a technical question, an email notification lets you take over quickly.
Team organization: Each member can set their own notification preferences based on their role (Admin or Agent).