Want to uninstall Kanal and cancel your subscription? Whether you are on Shopify, connected through Stripe, or on another commerce platform, the process is the same.
Uninstalling Kanal requires an action on our side to be done correctly. Simply uninstalling the app from your Shopify back office or canceling your subscription from your dashboard is not enough.
To proceed with the uninstall, simply contact our support directly from the Gleap chat in your Kanal interface. A Kanal expert will then handle your request and take care of the necessary steps.
The process is the same for all business profiles:
Merchants on Shopify
Merchants connected via Stripe (standard billing)
Merchants on other commerce platforms
In all cases, going through our support is required to finalize the uninstall and the cancellation properly.
To start a conversation with a Kanal expert:
Log in to your Kanal interface.
Click the chat icon (Gleap) at the bottom right of the screen.
State your request: "I want to uninstall Kanal".
A member of our team will get back to you as soon as possible and handle the uninstall end to end.
Kanal is connected to several services (WhatsApp Business Platform, your e-commerce platform, your CRM integrations, etc.). A clean uninstall therefore requires technical actions on Kanal's side to make sure that:
Your subscription is properly canceled and no further charges are made.
Your data is handled in line with our commitments.
The various connections and integrations are cleanly disabled.
