I have several brands, do I need to create several Kanal accounts?

On Kanal, we distinguish between 2 situations:

1. Shopify Multi-Markets

In this case, you can contact us to go through the procedure to connect several markets to a single WhatsApp account. You can then route a message in your customer's language inside your automations.

Comment gérer le multilingue dans les automatisations ?

Optimisez vos automatisations en adressant à chaque client le message approprié dans sa langue.

2. Another brand with a different name

If it is a different brand, you must create a new Kanal account by creating a new WhatsApp account.

Need help? Feel free to reach out to a WhatsApp Marketing expert through the chat bubble.

Help Center

Help Center

I have several brands, do I need to create several Kanal accounts?

Connecting several brands to Kanal

1. Shopify Multi-Markets

2. Another brand with a different name