On Kanal, we distinguish between 2 situations:
1. Shopify Multi-Markets
In this case, you can contact us to go through the procedure to connect several markets to a single WhatsApp account. You can then route a message in your customer's language inside your automations.
Comment gérer le multilingue dans les automatisations ?
Optimisez vos automatisations en adressant à chaque client le message approprié dans sa langue.
2. Another brand with a different name
If it is a different brand, you must create a new Kanal account by creating a new WhatsApp account.
Need help? Feel free to reach out to a WhatsApp Marketing expert through the chat bubble.