First things first: you can check the real-time status of our services on our official status page:
👉 https://status.getkanal.com/
This page lets you check at any time:
The overall status of the Kanal app
The status of campaigns (WhatsApp sends, etc.)
The status of automations
The history of recent incidents and maintenance operations
When should you check this page?
If you notice unusual behavior (blank page, slowness, server error, a campaign that will not send), a quick look at status.getkanal.com will tell you right away whether the incident is on our side. We recommend bookmarking this page so you can check it quickly, especially before launching a drop or a big campaign.
If an incident is ongoing
If an incident is reported on the page, our technical team is already aware and working on a fix. You can subscribe to notifications directly from the status page to be alerted as soon as service is restored.
For any other question, feel free to contact our support.
