The HubSpot integration brings all your WhatsApp conversations into your CRM. Your teams find WhatsApp exchanges alongside your other channels and respond to them from HubSpot, without having to log in to Kanal.
What the integration does
Each WhatsApp conversation received on Kanal automatically appears in HubSpot.
Replies written from HubSpot are sent to the customer on WhatsApp via Kanal.
Conversations remain viewable and answerable from both sides: from HubSpot as well as from the Kanal Inbox, with no loss of history.
Connect HubSpot to Kanal
In your Kanal interface, go to Settings then Integrations.
Select HubSpot and enter your HubSpot account ID.
Validate the connection.
No further configuration is necessary. Once the connection is established, new WhatsApp conversations appear in HubSpot.
Identify WhatsApp conversations in HubSpot
Conversations from WhatsApp are identified as coming from Kanal, which allows you to distinguish them from other channels and dedicate a filter to them. Your teams thus have a separate queue for WhatsApp exchanges.
Need help?
If your conversations are not appearing in HubSpot after connecting, or if a reply sent from HubSpot is not reaching WhatsApp, please contact our team via the chat in your Kanal interface.