The Crisp integration brings all of your WhatsApp conversations into your support tool. Your teams handle WhatsApp messages alongside your other channels from a single interface, without having to log in to Kanal.
What the integration does
Each WhatsApp conversation received on Kanal automatically appears in your Crisp inbox.
Replies written from Crisp are sent to the customer on WhatsApp via Kanal.
Conversations remain viewable and replyable from both sides: from Crisp as well as from the Kanal Inbox, with no loss of history.
Connect Crisp to Kanal
In your Kanal interface, go to Settings then Integrations.
Select Crisp and enter your Crisp workspace login information.
Confirm the connection.
No further configuration is needed. Once the connection is established, new WhatsApp conversations appear in Crisp.
Identify WhatsApp conversations in Crisp
Conversations from WhatsApp are identified as coming from Kanal, which allows you to distinguish them from other channels in your inbox and dedicate a filter to them. Your teams thus have a separate queue for WhatsApp exchanges.