The Gorgias integration brings all your WhatsApp conversations into your support tool. Your teams respond to emails, WhatsApp messages, and all your other channels from a single interface, without having to log into Kanal.
What the integration does
Each WhatsApp conversation received on Kanal automatically creates a ticket in Gorgias.
Replies written from Gorgias are sent to the customer on WhatsApp via Kanal.
Conversations remain viewable and answerable from both sides: from Gorgias as well as from the Kanal Inbox, with no loss of history.
Connect Gorgias to Kanal
In your Kanal interface, go to Settings then Integrations.
Select Gorgias and enter your Gorgias domain name (the one you use to log into your support space).
Confirm the connection.
No further configuration is necessary. Once the connection is established, new WhatsApp conversations appear in Gorgias.
Isolate WhatsApp conversations in Gorgias
Each ticket from WhatsApp automatically carries the Kanal tag. This tag allows you to distinguish these conversations from the rest of your support and dedicate a view to them.
To create this view in Gorgias: create a new view, add a filter on the Tag attribute and select the Kanal value. Your teams then have a dedicated queue for WhatsApp exchanges, separate from emails and other channels.
